Terms and Conditions

Effective Date: September 1, 2026

These Terms and Conditions (“Terms”) govern your use of www.ctcitechnology.com and related landing pages (the “Site”), operated by CTCI CLOUD LLC dba CTCI Technology (“CTCI,” “we,” “us,” or “our”).

1. Use of the Site

The Site is provided for informational purposes to help current and prospective clients learn about CTCI’s services, including IT infrastructure and cabling, audio-visual solutions, physical security, managed IT/cloud, cybersecurity, Secure AI as a Service, and OnCommand maintenance support, request quotes, and schedule consultations.

You agree to use the Site only for lawful purposes and not to:

Submit false or misleading information through any form;
Attempt to gain unauthorized access to the Site or its underlying systems;
Use the Site to transmit spam, malware, or unlawful content; or
Scrape, copy, or reproduce Site content except as permitted below.

2. No Professional Advice; Informational Content Only

Content on the Site — including service descriptions, case studies, and general pricing or capability statements — is provided for general informational purposes only.

Nothing on the Site constitutes a binding quote, proposal, or professional engineering, security, IT, or compliance advice.

Any project-specific recommendation depends on a site survey, discovery process, and a signed proposal or contract.

3. Quotes, Proposals, and Service Engagements

Nothing on the Site constitutes a binding offer to perform services.

Estimated pricing, timelines, or capabilities referenced on the Site are illustrative only.

All actual engagements — including scope, pricing, timelines, warranties, and service levels, including OnCommand maintenance terms — are governed exclusively by a separate signed proposal, master service agreement, or statement of work between CTCI and the client.

In the event of any conflict between the Site and a signed agreement, the signed agreement controls.

4. Intellectual Property

All content on the Site — including text, graphics, logos, images, and the CTCI name and marks — is owned by or licensed to CTCI and is protected by copyright, trademark, and other intellectual property laws.

You may view and download Site content for your own internal, non-commercial reference only.

You may not reproduce, distribute, modify, publicly display, or create derivative works from Site content without our prior written consent.

5. Forms, Scheduling, and Third-Party Tools

The Site may use third-party tools, such as GoHighLevel, to process form submissions, schedule appointments, manage communications, and provide other services.

Information submitted through the Site may be processed by CTCI and applicable third-party service providers in accordance with our Privacy Policy and the applicable terms and policies of those providers.

We are not responsible for outages, interruptions, errors, delays, or other issues caused by third-party service providers.

6. SMS Messaging Program

SMS Program and Messaging Use Cases

CTCI CLOUD LLC dba CTCI Technology may offer an SMS messaging program to communicate with individuals who provide their mobile phone number and consent to receive text messages from CTCI.

Depending on your interactions with CTCI, SMS messages may include:

Appointment confirmations and reminders;
Consultation scheduling and reminders;
Responses to inquiries or requests submitted through the Site;
Customer support communications;
Updates regarding requested services;
Service-related notifications;
Follow-up communications regarding consultations or services; and
Other messages related to your relationship or communications with CTCI CLOUD LLC dba CTCI Technology.

Message content and frequency may vary based on your interactions with CTCI CLOUD LLC dba CTCI Technology and the services or communications you request.

Consent to Receive SMS Messages

By providing your mobile phone number and affirmatively opting in to receive SMS messages from CTCI CLOUD LLC dba CTCI Technology, you consent to receive text messages at the mobile number you provided.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from CTCI CLOUD LLC dba CTCI Technology.

You understand that message frequency may vary and that you may receive messages related to appointments, inquiries, customer support, requested services, and other communications associated with your relationship with CTCI CLOUD LLC dba CTCI Technology.

Message Frequency

Message frequency varies based on your interactions with CTCI CLOUD LLC dba CTCI Technology, including appointments, inquiries, service requests, consultations, and other communications.

You may receive multiple messages depending on your activities and requests.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for SMS messages, including charges for incoming or outgoing messages, depending on your mobile plan.

CTCI CLOUD LLC dba CTCI Technology is not responsible for any message or data charges imposed by your mobile carrier or wireless service provider.

How to Opt Out

You may opt out of receiving SMS messages from CTCI CLOUD LLC dba CTCI Technology at any time by replying STOP to any SMS message you receive from us.

After you send STOP, you may receive a confirmation message confirming that you have been unsubscribed.

After opting out, you will no longer receive SMS messages from CTCI CLOUD LLC dba CTCI Technology unless you subsequently provide consent to receive SMS messages again.

Help and Support

For help with SMS messages, reply HELP to any SMS message you receive from CTCI CLOUD LLC dba CTCI Technology.

You may also contact us directly using the information below:

CTCI CLOUD LLC dba CTCI Technology
152 Huron Ave
Clifton, NJ 07013
Phone: 973-594-9500
Email: info@ctcitechnology.com
Website: www.ctcitechnology.com

Carrier Disclaimer

CTCI CLOUD LLC dba CTCI Technology is not responsible for delayed, undelivered, or misdirected SMS messages.

Message delivery is subject to effective transmission by your wireless carrier and other factors outside of CTCI CLOUD LLC dba CTCI Technology control.

Wireless carriers are not liable for delayed or undelivered messages.

Age Restriction

The CTCI CLOUD LLC dba CTCI Technology SMS messaging program is intended for individuals who are 18 years of age or older.

By opting in to receive SMS messages from CTCI CLOUD LLC dba CTCI Technology, you represent and warrant that you are at least 18 years old.

If you are under 18 years of age, you should not provide your mobile phone number or opt in to receive SMS messages from CTCI CLOUD LLC dba CTCI Technology.

SMS Privacy

Your personal information, including your mobile phone number, is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how CTCI CLOUD LLC dba CTCI Technology collects, uses, stores, and protects your information.

Privacy Policy: https://ctcitechnology.com/privacy-policy/

7. Third-Party Links

The Site may contain links to third-party websites, including manufacturer partners, service providers, social media platforms, and other websites, for your convenience.

CTCI CLOUD LLC dba CTCI Technology does not endorse and is not responsible for the content, accuracy, availability, security, or privacy practices of any linked third-party website.

Your use of third-party websites is subject to the terms and policies of those third parties.

8. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

CTCI DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CTCI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.

CTCI’S TOTAL LIABILITY ARISING FROM YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

THIS LIMITATION DOES NOT APPLY TO LIABILITY ARISING UNDER A SEPARATE SIGNED SERVICE AGREEMENT, WHICH IS GOVERNED BY THAT AGREEMENT’S OWN TERMS.

10. Indemnification

You agree to indemnify and hold harmless CTCI CLOUD LLC dba CTCI Technology, its officers, employees, agents, contractors, and affiliates from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising from:

Your misuse of the Site;
Your violation of these Terms;
Your violation of applicable laws or regulations; or
Your violation of the rights of another person or entity.

11. Governing Law and Venue

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles.

Any disputes arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in New Jersey.

12. Changes to These Terms

We may revise these Terms at any time by posting an updated version on the Site.

The updated Terms will become effective when posted unless otherwise stated.

Your continued use of the Site after changes to these Terms are posted constitutes your acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Contact Us

If you have questions about these Terms, our services, or our SMS messaging program, you may contact us using the information below.

CTCI CLOUD LLC dba CTCI Technology

152 Huron Ave
Clifton, NJ 07013

Phone: 973-594-9500

Email: info@ctcitechnology.com

Website: www.ctcitechnology.com

Privacy Policy: https://ctcitechnology.com/privacy-policy/